FAQ

1. Do you require a down payment upon booking?

Yes, we require a retainer of $100.00 (Non-Refundable) to be paid within 5 days of your inquiry to hold your date. The remaining amount must be paid a week prior to your event. We cannot hold your date without a deposit.

2. How do I pay my deposit and balance?

You may pay via Venmo, Cash, or Check. 

 

3. Can I pay in full?

Yes.

4. What is the best age for a princess party?

Every age is welcome, but we find ages 2-8 years old are best for this type of event. You are never too young or old to enjoy the magic! 

5. What is your cancellation policy? 

We ask for you to cancel within 48 hours. Our 50% retainer ($100.00) is non-refundable. The remaining amount can be refunded. You may reschedule your party but we cannot promise your desired date. 

6. Can I hire additional character entertainment from a separate vendor?

Unless we approve previously, any sort of vendor/persons similar to our services are not permitted to take place during our designated visit. This does not include face painting services, balloon twisting services, bouncy house services, event planning services, etc. If this agreement is violated, Ella's Enchanted Events Staff has the rights to leave the event with no refund provided. 

7. Do I have to sign a contract and If so, what does it entail? 

Yes, for liability reasons all clients must sign a waiver acknowledging our policies, rights, and their responsibility for all guests attending their event.  

 

8. Does your staff accept gratuity? 

Although gratuity isn't required, Our performers and assistants greatly appreciate it. 

9. How far in advance should I book?

We recommend two months advance to get your desired date. 

10. Do I get to keep the professional pictures taken at my party?

Yes! If you give us permission to take photo's at the event for our website and social media pages (Instagram and Facebook), we give you complimentary photos in return! No information about our clients is ever given out, we strictly use the photos for our portfolio and advertisement. 

11. What should I provide and what can I expect you to provide?

All you need is an open space and a chair for our performers. We supply storytime, sing-along, sound system to play music throughout the entire visit, games, coronation ceremony (crowns for up to 20 kids), princess crown and certificate for the birthday child, birthday gift, princess promise, makeovers, pictures, and a royal assistant to correspond with you so you don't have to worry! 

12. Do you do charity events?

Yes, we do! Please email us at ellaenchantedparties@gmail.com or give us a call at (845) 554-8640.

13. What is your travel fee?

It may vary depending on your event location. 

 

14. Can I change my time and date of my party?

Yes, but if you already put down your $100.00 deposit/non-refundable retainer, There will be a $50.00 fee. 

15. Can I request a specific performer?

Yes, but we cannot guarantee that we can accommodate this request based on our performer's availability.   

16. Are your prices negotiable?

No, unfortunately. Although we try to accommodate all clients budgets, our costumes, wigs, performers, supplies, and services are well worth the price! We promise you will not be disappointed!   

 Our characters are based on public fairytale characters. They are not affiliated with any theme park or company. Any resemblance you may see is simply incidental. If you are requiring a licensed, copyrighted character for your event, you should contact the company/copyright holders.